Title:  Director, Strategy Digital Small Business - Tangerine

Requisition ID: 247643

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

As Director, Strategy – Digital Small Business, you will play a pivotal leadership role in shaping and delivering a compelling Digital Small Business client vision, strategy, and roadmap to launch and scale Tangerine’s Digital Small to Medium Enterprise (SME) and Creator propositions. You will help define the product vision, lead the roadmap for the Digital Small Business solution, and lead the planning, development, and launch and growth of high-impact product experiences that raise the bar on quality and client value. The Digital Small Business team is one of Tangerine’s newest and most strategic growth engines, tasked with building a next-generation solution that redefines how we serve the holistic needs of small business clients and strengthens our market position. We are reimagining small business banking—delivering highly engaging, rewarding, and seamlessly integrated experiences across the Tangerine ecosystem to deepen client relationships and drive long-term value. This role requires a community and product-oriented leader with a relentless customer-first mindset and a proven ability to set vision, prioritize effectively, and enable execution. Candidates may come from adjacent industries; success depends on intellectual curiosity, the ability to drive strategic collaboration and impact across complex organizations, demonstrated executive influence, and the capacity to rapidly build deep domain expertise in digital banking.

Is this role right for you? In this role, you will:

• Strategy & Roadmap Ownership: Define, articulate, and execute the strategy and product roadmap for Tangerine’s Digital Small Business offering, ensuring alignment with enterprise priorities, strategic objectives, and client needs. Translate strategic ambition into actionable initiatives, measurable outcomes, and multi-year plans.
• Client Experience & Insights: Leverage quantitative and qualitative research, client feedback, and competitive intelligence to uncover unmet needs, validate solutions, and inform strategic decisions. Continuously monitor market trends, emerging technologies, and competitor activity to drive innovation and differentiation.
• Product Development & Execution: Lead the launch of high-impact product experiences across Digital Small Business capabilities,. Break complex initiatives into phased, value-driven milestones, balancing short-term wins with long-term strategic investments.
• Performance Measurement & Continuous Improvement: Establish and maintain KPIs, scorecards, dashboards, and OKRs to track progress against strategic objectives. Drive a culture of continuous improvement by applying data-driven insights to refine products, experiences, and operational processes.
• Cross-Functional Leadership & Collaboration: Partner with marketing, wealth, technology, design, data, operations, and other teams to ensure scalable, consistent, and high-quality experiences. Foster a culture of client advocacy, collaboration, and innovation.
• Stakeholder Engagement & Executive Communication: Represent Digital Small Business in executive forums and support the Managing Director in shaping strategic narratives. Prepare and deliver board materials, C-suite briefings, steering committee updates, and other strategic presentations with clarity and influence. Build trust-based relationships with senior leaders, cross-functional teams, and external partners to drive alignment and execution.
• Strategic Analysis & Decision Support: Conduct regular market research, competitor benchmarking, and scenario analysis to support strategic planning, product investment decisions, and prioritization. Translate complex data and research into actionable recommendations, business cases, and clear decision-support materials for senior leadership.
• Team Leadership & Development: Lead, develop, and inspire a high-performing team. Foster collaboration, empowerment, and continuous improvement while embedding best practices, playbooks, and standardized approaches for strategy execution.
• Risk & Compliance: Uphold Tangerine’s highest standards of integrity and ethical conduct. Ensure all initiatives, products, and processes comply with regulatory requirements and risk management policies.
  
  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor’s degree required; MBA or equivalent advanced degree preferred.
• 10+ years of relevant experience in client experience, product, strategy, or strategy execution roles.
• Proven track record of translating strategic ambition into operational execution and measurable business outcomes.
• Experience leading, developing, and inspiring high-performing teams.
• Understanding of the SME segment, digital product ecosystems, and customer lifecycle management is an asset, but not required.
• Strategic & Analytical Rigor: Exceptional critical thinking, business acumen, and analytical skills, with the ability to independently analyze data, build business cases, and synthesize inputs to inform prioritization and investment decisions.
• Client-Centric Mindset: Deep empathy for the client journey, with demonstrated ability to embed the voice of the client into product, experience, and business design.
• Influence & Collaboration: Strong ability to build trust-based relationships and influence outcomes across complex, cross-functional stakeholder environments without direct authority. You are able to enable strategic partnerships, leveraging your ability to influence and deepen relationships.
• Executional Excellence: Proven ability to manage competing priorities, drive accountability, and deliver results in fast-paced, ambiguous environments.
• Communication & Executive Presence: Compelling communicator with the ability to craft and deliver clear, persuasive strategic narratives to senior leadership.
• Data-Driven Decision Making: Comfortable leveraging quantitative and qualitative insights to drive decisions, identify gaps, and iterate on business models.
  
  

What's in it for you?

• Work in a mission-driven culture that prioritizes empowerment, diversity, and continuous learning.
• Join a modern banking environment where design plays a central role in shaping client value.
• Be part of a high-visibility team that is reimagining the future of personal finance in Canada.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
  
  

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.