Title:  Bilingual Specialist, Account Processing (12-Month Contract) - Tangerine

Requisition ID: 202510

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

Client Business Support (CBS) is a client focused processing department that enables the bank to demonstrate that a digital bank can offer superior client experience by efficiently and effectively delivering on the promises made to our clients. The CBS department is made up of several teams; each team plays a unique role in providing support for Deposits, Lending, and Investments products.

The Account Processing team is responsible for the daily processing of cheque deposits, Remote Deposit Capture and Tangerine cheque clearing within the bank. 

What you will be doing:

As the Specialist of Account Processing, you are the Subject Matter Expert with experience to provide thorough problem resolution as related to customer transactions generated by the Service and Sales, Café’s, mail-in, online applications and from various other departments, with an emphasis on quality and integrity of work, able to work independently within established timeframes.

You will be relied upon with questions from the team or department, participate in projects as a subject matter expert as well as conducting testing for any specified functional area.

Is this role right for you? In this role, you will:

• Represent the Account Processing Team as a SME on all deposit products by answering questions and providing training for both internal and external clients
• Daily completion of Remote Deposit Capture, Tangerine cheque clearing, cheque verification, entering data, and client/account investigation
• Actively participate in team meetings, achieve department and individual goals and build positive relationships with internal and external clients
• Provide information on the guidelines and procedures of the CBS Department
• Commit to proactive and ongoing improvement of skills and the continued acquisition of knowledge
• Contribute to the ongoing process improvements in the CBS Department
• Handle inbound calls, emails and tickets from internal and external customers which may include account research and resolution of product questions or issues
• Participate in team meetings, plan and achieve department and individual goals and build positive relationships with internal and external clients
• Collaborate with team members to ensure procedures are current and documented
• Participate and contribute on cross-functional committees as assigned
• Communicates regularly with internal clients, team members, and management
• Ensure timely printing and delivery of outgoing Bank drafts into proper mail/courier streams
• Distribute mail to all floors of the building and collect outgoing mail at distribution points
• Maintain adequate stock of office supplies and order as needed

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• University or College Degree is preferred
• 2-3 years of related work experience, preferably in the banking industry
• Call centre experience is an asset
• Solid understanding of the life cycle of all Deposit and Chequing products including Garnishments
• CPA knowledge an asset
• Experience within the paralegal / back-office experience is an asset
• Bilingualism (English/French) is required
• Knowledge of Visio processing mapping
• Proficiency in PC software – MS Office Suite
• Good organizational and problem-solving skills

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s):  Canada : Ontario : Toronto || Canada : Ontario : North York

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.