Title:  Bilingual Manager, Mortgage Sales & Relationship Management (EN/FR) - Tangerine

Requisition ID: 247819

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing: 

As the Bilingual Manager, Mortgage Sales & Relationship Management, you will report to the Senior Manager, Mortgage Sales & Relationship Management. You will lead a national team of Mortgage Solutions Managers (MSMs) and Mortgage Relationship Advisors (MRAs), driving performance across both new business acquisition and relationship management.

This role is pivotal in transforming our sales culture, accelerating growth, and enhancing sales effectiveness. With ambition targets, the successful candidate will be a strategic leader who inspires high performance, fosters accountability, and delivers exceptional client experiences.

Is this role right for you? In this role, you will:

Sales Leadership:

• Oversee and lead a team of mortgage sales advisors responsible for providing advice along the home buying journey for our clients. Advisors are accountable for providing advice and recommending solutions to clients which will include guiding documents as well as overseeing the management of client portfolios. Portfolios will include renewing mortgages at-maturity as well as refinancing existing mortgages and HELOCs.
• Drive national sales initiatives to achieve growth targets and enhance profitability
• Leverage market insights and client feedback to evolve product offerings and go-to-market strategies

Sales Management & Coaching:

• Lead and coach a team of Mortgage Solution Managers and/or Mortgage Relationship Advisors
• Instill disciplined sales management practices, including pipeline reviews, performance tracking, and skill development
• Accountable for leading direct reports to meet all business objectives including sales, quality metrics and client satisfaction to provide outstanding client experiences.
• Responsible for managing client escalations related to mortgage products & processes
• Conduct regular coaching sessions, team meetings, and performance reviews to drive accountability & results
• Lead secured lending portfolio growth strategy, focusing on growth, retention, pricing, and client segmentation.
• Develop and execute tactics to maximize franchise value and profitability
• Financial Objectives: funded mortgage volume, cross-sell, Key Partner development, productivity
• Operational Effectiveness: Risk, compliance, operational process

Client Experience & Relationship Management

• Champion a client-first culture, ensuring seamless and personalized mortgage experiences
• Strengthen referral partnerships and deepen client relationships to maximize lifetime value

Operational Excellence & Risk Management:

• Ensure adherence to Tangerine’s Code of Conduct, AML/ATF, privacy, and compliance standards
• Monitor operational effectiveness and implement process improvements to support scalable growth
• Keep abreast of all Lending Credit Policies, Guidelines and Procedures

Leadership & Culture Transformation:

• Foster a high-performance, inclusive culture focused on growth, innovation, and continuous improvement
• Lead change initiatives that energize the team and align with Tangerine’s strategic priorities
• Assist in departmental projects & the development of the mortgage portfolio of the bank
• Oversee all aspects of People Management including Talent Management & Hiring
• Other duties as assigned

Reporting & Executive Communication:

• Develop and maintain performance dashboards and executive-level reporting
• Provide clear insights into trends, opportunities, and strategic initiatives

Risk & Compliance:

• Ensure adherence to operational, compliance, AML/ATF sanctions & conduct risk standards in line with Scotiabank’s Code of Conduct and Global Sales Principals

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Fluency in French and English is required
• BA requirement, MBA an asset
• 3+ years of experience managing large teams
• 5+ years of progressive experience in mortgage lending
• Deep understanding of mortgage products, underwriting, and regulatory requirements
• Strong leadership and coaching capabilities with a focus on performance and development
• Strategic thinker with a bias for action and results
• Strong communication and stakeholder engagement skills
• Ability to thrive in an ultra-fast paced environment; adaptable and flexible when responding to deadlines.
• Ability to synthesis complex information clearly and simply to a broad audience- excellent communication skills (verbal & written)
• Strong business acumen and strategic thinking capacity
• Thorough understanding of secured products, key success factors and the regulatory environment surrounding them.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.