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Title:  Senior Digital Product Owner, Mobile - Tangerine


Requisition ID: 72881

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.



Tangerine is looking for a motivated and strategically-minded Senior Digital Product Owner, Mobile to drive the development of our next generation banking experience, specifically the Forward Banking Experience.


Reporting to the Lead Digital Product Owner, the Senior Digital Product Owner, Mobile acts as a bridge between various areas of the business and our delivery and development teams, keeping the business abreast of the project status and presenting output on the one hand whilst also working to get answers to any questions the teams might have, clarify priorities, or otherwise solve daily problems. Day by day you’ll work across multiple delivery teams and in close collaboration with developers, UX and digital product designers, Client and product strategists, solutions architects, QA engineers and other experts to deliver actionable backlog deliverables and follow them through to completion in order to deliver high-quality software which is a pleasure to use.  In this role you will assume end-to-end ownership for various digital product offerings by leading cross-functional teams to conceptualize, define and implement new features.


Although we value self-organizing teams, the Digital Product Owner will often find their natural leadership skills called upon as they take responsibility for ensuring that software is delivered on time, on budget - and in a way, that meets the business expectations. This is a rewarding, creative and challenging role which demands initiative, resourcefulness and good problem-solving skills.





  • Communicate with the business stakeholders and take responsibility for building “the right thing.”
  • Serve as the primary source of external information for the Scrum team, offering clear definitions of the targeted capability, the intended value to the customer, and functional/non-functional requirements.
  • Manage engagement with bank stakeholders and effectively communicate digital product release contents and expected digital product capabilities/customer journey.
  • Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process.



Leadership and Execution

  • Develop the vision and roadmap for owning areas and create/maintain a detailed prioritized product backlogs
  • Author, refine and approve backlog items, with clearly articulated “definitions of done” for multiple delivery teams
  • Prioritize user stories to best achieve business goals, ensuring sufficient depth of groomed items for development consumption and commitment
  • Ensures user stories are clearly defined and the team understands the scope and expectation of work
  • Ensures that the digital product backlogs are visible, transparent, and clear to all, and decides what the team will work on next
  • Own and lead the development of digital product roadmaps to identify the minimum viable digital product and subsequent releases
  • Play a leadership role in the delivery teams you are leading to ensure that high quality and creative solutions are implemented for challenging problems
  • Facilitate creative problem solving on a day-today basis no matter the circumstances, working closely with development on implementation challenges, turning ambiguity into clarity in a fast-paced environment
  • Use KPIs and digital product metrics to inform the team’s direction



  • Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements.
  • Identify and manage business activities (operating model, training, communications, etc.) required to support agile initiatives.
  • Manage project financials, develop value-at-stake and total cost of ownership models and define KPIs to measure business outcomes and team success.
  • Coach team members and help with their development / desired outcomes as required.


Minimum qualifications:                                                                                                                                                    

  • Education/Experience
    • University or College Degree
    • 7+ years related experience in digital product management or technical solution delivery is preferred.
    • Excellent project delivery skills, with proven accomplishments leading cross-functional projects.
    • Facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes.
    • Previous work experience with significant accountabilities relating but not limited to:
      • Digital Product management and digital product development
      • Leading IT and business teams
      • Influencing senior executive decisions
    • Experience in a technology company or top-tier technology consulting firm an asset.
    • Experience with Agile tools such as Jira, Confluence, etc.
    • Master's / MBA considered an asset.
  • Professional Certification
    • Certified Scrum Product Owner designation is an asset.
  • Technical Skills
    • Working knowledge of software, Information Technology, mobile application development is an asset.
  • Abilities
    • Technology and design focus with a strong understanding of the development process, creative process and overall UX/UI.
    • Strong data driven approach, utilizing key metrics and evidence in decision making.
    • Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision).
  • Attributes
    • Excellent written, verbal, virtual, and live communications skills.
    • Enthusiastic, thorough, inclusive and results-oriented; Ability and desire to help others thrive in a dynamic team-oriented environment.
    • Eager to mentor, teach, share and learn.
    • Deep passion in first class customer experiences, innovation and delivering software.
    • An Agile “mindset” and the flexibility to adapt to new and evolving environments.
    • A positive attitude, thirst for knowledge, team oriented, pragmatic, willing to fail.
    • Very strong organizational sense and effective time and priority management.

Location(s):  Canada : Ontario : North York

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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