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Title:  Head of Web - Tangerine


Requisition ID: 71853

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.



ROLE Purpose:


Tangerine is looking for a motivated and strategically-minded Head of Web to oversee and drive the development of our next generation banking experience for


Reporting to the VP of Digital + Innovation, you’ll lead a team of Digital Product Owners who will work with key stakeholders across the bank to gather, understand and prioritize Epics for new or existing digital products, and then communicate these to the agile delivery and development teams in a way which is clearly and easily understood. You’ll take responsibility for defining a ‘vision’ for the digital product that is Web and ensure that every member of the team keeps that vision clearly in mind as development progresses. You will own the digital product roadmap and outcomes for, using your strategic insight, analytics and feedback from various sources to iteratively evolve features according to user and Client need.  You will work to optimize to optimize outcomes around key strategic KPI’s.


The Head of Web acts as a bridge between various areas of the business and our development teams, keeping the business abreast of the channel status and presenting output on the one hand whilst also working to get answers to any questions the team might have, clarify priorities, or otherwise solve daily problems. Day by day you’ll work in close collaboration with Digital Product Owners, developers, UX and product designers, Client and product strategists, solutions architects, QA engineers and other experts to deliver high-quality software which is a pleasure to use.  You’ll work closely with the Head of Mobile + Innovation and the Head of Digital Service to develop and deliver a cohesive digital experience for Tangerine Customers.


Although we value self-organizing teams, the Head of Web will often find their natural leadership skills called upon as they take responsibility for ensuring that software is delivered on time, on budget - and in a way, that meets the business expectations. This is a rewarding, creative and challenging role which demands initiative, resourcefulness and good problem-solving skills.





  • Communicate with the business stakeholders and take responsibility for building “the right thing.”
  • Lead a team of high-quality Digital Product Owners.
  • Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the Client, and functional/non-functional requirements.
  • Manage engagement with bank stakeholders and effectively communicate product release contents and expected product capabilities/customer journey.
  • Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process.


Leadership and Execution

  • Author, refine and approve the Digital Product backlog items, with clearly articulated “definitions of done”.
  • Lead a team that will prioritize user stories for their teams to best achieve business goals, ensuring sufficient depth of groomed items for development consumption and commitment.
  • Ensures Epics and their user stories are clearly defined, and the team understands the scope and expectation of work.
  • Ensures that the product backlog is visible, transparent, and clear to all, and decides what the team will work on next aligned around strategic KPI’s and outcomes.
  • Assist in the development of product roadmaps to identify the minimum viable product and subsequent releases.
  • Play a leadership role in the Scrum teams to ensure that high quality and creative solutions are implemented for challenging problems.
  • Facilitate creative problem solving on a day-today basis no matter the circumstances, working closely with development on implementation challenges, turning ambiguity into clarity in a fast-paced environment.
  • Use KPIs and product metrics to inform the team’s direction.
  • Optimize customer journey’s for



  • Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements.
  • Identify and manage business activities (operating model, training, communications, etc.) required to support agile initiatives.
  • Manage channel financials, develop value-at-stake and total cost of ownership models and define KPIs to measure business outcomes and team success.
  • Coach team members and help with their development / desired outcomes as required.


Minimum qualifications:                                                                                                                                                    

  • Education/Experience
    • University or College Degree
    • 10+ years related experience in digital product management or technical solution delivery is preferred.
    • Excellent project delivery skills, with proven accomplishments leading cross-functional projects.
    • Facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes.
    • Previous work experience with significant accountabilities relating but not limited to:
      • Digital product management and product development
      • Leading delivery and business teams
      • Influencing senior executive decisions
    • Experience in a technology company or top-tier technology consulting firm an asset.
    • Experience optimizing sales funnels for digital channels.
    • Experience with Agile tools such as Jira, Confluence, etc.
    • Master's / MBA considered an asset.
  • Professional Certification
    • Certified Scrum Product Owner designation is an asset.
  • Technical Skills
    • Working knowledge of software, Information Technology, mobile application development is an asset.
  • Abilities
    • Technology and design focus with a strong understanding of the development process, creative process and overall UX/UI.
    • Strong data driven approach, utilizing key metrics and evidence in decision making.
    • Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision).
  • Attributes
    • Excellent written, verbal, virtual, and live communications skills.
    • Enthusiastic, thorough, inclusive and results-oriented; Ability and desire to help others thrive in a dynamic team-oriented environment.
    • Eager to mentor, teach, share and learn.
    • Deep passion in first class customer experiences, innovation and delivering software.
    • An Agile “mindset” and the flexibility to adapt to new and evolving environments.
    • A positive attitude, thirst for knowledge, team oriented, pragmatic, willing to fail.
    • Very strong organizational sense and effective time and priority management.



Location(s):  Canada : Ontario : North York

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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