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Title:  Client Service Specialist - Future Opportunities! - Tangerine - Toronto

 

Requisition ID: 88003

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

 

Tangerine is the leading digital bank in Canada and we pride ourselves on delivering an outstanding experience for our Clients! Being a brand ambassador within our not-so-typical contact center means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians.
A rewarding and stimulating work environment is our top priority; it is important to us that you feel empowered and enthusiastic about belonging to our Orange culture. If you are empathetic, outgoing, and innovative, come join our collaborative and dynamic work culture.

Launch your career with us!

 

 

IS THIS ROLE RIGHT FOR YOU:

  •  Deliver friendly and professional service to clients through inbound, outbound and eService channels
  •  Knowledgeable in a wide range of financial products (e.g. Chequing/Savings accounts etc.).
  •  Demonstrated ability to identify Client’s needs and sell products that meet them.
  • Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels in order to enable Clients to serve themselves online.
  • Service existing Clients in a manner which drives resolution in one contact.
  • Identify barriers to excellent service and communicate them through appropriate channels.


 

SKILLS YOU NEED TO SUCCEED  

  • You have 1 – 2 years of customer service experience dealing in sales, retail or other contact centre environment.
  • Strong communication, listening and interpersonal skills
  • Good knowledge of basic software and the ability to pick up new technology quickly
  • Comfortable working with sales goals
  • Able to solve problems logically, critically and empathically

 

 

WHAT’S IN IT FOR YOU

  •  You’ll be part of a diverse, collaborative, innovative, and high-performing team
  •  We offer a competitive rewards package
    •  Performance bonus, Share Ownership Program, and Pension Plan Matching
    • Health Benefits from day one!
  •  Office perks: free healthy snacks (chocolate is healthy, right?) subsidized on-site cafeteria and parking
  •  You will enjoy work life balance, team events, and opportunities to volunteer in the community.
  •  Your career matters! You will have access to career development and progression opportunities.

 

Location(s):  Canada : Ontario : North York

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.