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Title:  Senior Manager, eCommerce Retail, Scotia Digital




Requisition ID: 149337

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The Digital Factory is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.


Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about transforming the customer experience.


We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.


By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.


Is this role right for you?


  • Lead a team of content managers aimed at defining optimal end-to-end digital customer journeys to accelerate acquisition and upsell, increase customer satisfaction, loyalty and advocacy.
  • Work with cross-functional stakeholders to oversee the management of all content across our public websites
  • Support digital sales growth and the accelerated adoption of the eCommerce channel, building strategies that focus on a seamless customer experience for both new and existing Scotiabank customers
  • Support the operations, execution, and performance of Scotiabank’s global e-commerce (.com) platforms.
  • Responsible for identifying system enhancement opportunities in an effort to create and set-up efficiencies and a seamless customer experience
  • Support in the development of personalization and A/B testing framework as well as the development and management of a matrix of prioritization across all product lines
  • Thoroughly understand competitive landscape primarily focused on navigation and customer experience, and make recommendations and enhancements
  • Develop leading-edge strategies to expand our reach, impact, and quality of online or digital customer engagement. Defining levers that will aid in facilitating transaction as well as boosting sales.
  • Gain a first-hand understanding of how customers engage with the brand across all touch points and draw conclusions to continually evolve, improve, and optimize customer experience.
  • Collaborate with the Design team to incorporate best practices and competitive e-commerce design experiences, usability testing and other user research programs to inform user-centric design and experiences.
  • Enhance campaign experiences and improve impact acquisition and engagement of Scotiabank customers.
  • Work with external stakeholders as needed to understand business process and flows to deliver software solutions that meet business needs.

Do you have the skills that will enable you to succeed in this role?


  • You are passionate about the digital landscape
  • You have a minimum of 5 to 7 years’ experience working in an eCommerce environment
  • You have experience working within platforms such as Adobe Experience Manager
  • You are comfortable in front of senior leadership, as well as, major internal and external stakeholders

What's in it for you?


  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.


Working Arrangement: Remote / Hybrid



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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