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Title:  Manager, Continuous Improvement Analytics




Requisition ID: 90417


Join the Global Community of Scotiabankers to help customers become better off.



As the leading bank for the Americas, Scotiabank is using data to drive our process improvement for every future. 


As the Manager, Continuous Improvement Analytics, you will use your expertise in Data Analysis and combine it with your knowledge of Operations to design and implement data driven improvements to Scotiabank Canada’s collection process.


This role is not just about pulling data, instead we are looking for someone who gets excited about challenging the status quo based on the data queried and collaborates with partners to explore the full potential of process improvement management and provides actionable insights.


What will you be doing?


  • Manage the analysis, design and implementation of process improvement opportunities. This includes gathering and analyzing data, developing and communicating recommendations, and the flawless implementation of projects.
  • Work with partners to identify projects which will be new/enhanced business initiatives designed to increase operational and service level efficiencies, as well as improve key KPIs, while safeguarding quality and mitigating potential risk to the Bank.
  • Query data from various sources to ensure that analysis and decisions are data driven. The manager will provide actionable insights to drive process improvements. This includes providing analysis of current strategies and monitoring strategy improvements.
  • Investigate recommended changes, preparing workflows/procedures to ensure new functions are integrated into operational environment
  • Monitor project milestones and deliverables to ensure they tasks are driven to completion
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Champions a high performance environment and contributes to an inclusive work environment.


Skills you already have:


  • Strong data analysis skills using SAS, R, or Python are required
  • Bachelor’s degree in business, science or engineering or equivalent experience in a data intensive role (e.g. MIS in an operations setting)
  • Experience executing projects that are complex change initiatives impacting one or more elements of people, process and technology simultaneously
  • Proven experience in successfully implementing change through best practice change methodologies
  • Demonstrated leadership and ability to work autonomously or collaboratively
  • Expert communication skills level: written, oral and presentation skills to deliver presentations/communication materials to a variety of audiences
  • Ability to forge and maintain strategic relationship, build consensus and negotiate the needs of diverse groups internally, externally and with cross-functional teams




Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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