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Title:  Customer Care Advisor Bilingual (Ottawa)





Requisition ID: 86804

Join the Global Community of Scotiabankers to help customers become better off.

When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future! You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You’ll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

Career, culture, progression. You’ll find it all here. Apply today.


About the role


A lost credit card, transaction inquiry or billing concern– these are just a few of the many different reasons Scotiabank customers reach out to our Contact Centre team for assistance. 

Our Customer Service Officers are engaged specialists who investigate customer inquiries and identify additional opportunities to provide the advice and solutions designed to ensure the financial wellbeing of our customers.


As a Customer Care Advisor You are:

  • The calming, attentive voice at the end of the line.
  • The empowered specialist and passionate advocate of our “customers’ right to become better off.”
  • A committed member of a team with a common goal -- the delivery of memorable customer experiences with easy, simple solutions and the personalized advice that are the cornerstone of the Scotiabank brand. 
    You’ll be responsible for:
  • Providing advice and solutions via telephone to a high-volume of inbound customer calls originating from anywhere in Canada.
  • Applying expert knowledge of Scotiabank’s products and services.
  • Pro-actively identifying opportunities to maximize the customer experience.
    To be successful in this role, You:
  • Will possess a year or more of experience providing enhanced service experiences to customers.
  • Have obtained a High School Diploma or a recognized educational equivalent.
  • Are skilled at leveraging your interpersonal abilities and communication skills to ensure customer satisfaction.
  • Are motivated to apply the strategic thought and problem-solving abilities required to investigate and provide needs-based solutions to customer concerns.
  • Are comfortable with a self-directed approach to learning and maintaining your knowledge of the online job aids and resources required to perform in your role.
  • Are comfortable navigating software, supporting customer digital banking options and navigating numerous internal Bank systems while simultaneously engaging with customers.   
  • Have a keyboarding speed of preferably 25-30 WPM.
    Those Who Join Our Team Will Have:
  • The opportunity to contribute to the success of a team, the Centre and the Bank.
  • A rewarding career path with access to ongoing learning and diverse opportunities for professional development.
  • A competitive compensation and benefits package.
  • Opportunities to work on Bank initiatives to “make a difference” in our communities.
  • An inclusive workplace culture that values diversity and potential
    Employment Details:
  • Our Customer Contact Centre is located at 2220 Walkley Road, Ottawa, ON, K1G 5L2
  • Position Start Date: January 5th, 2021
  • Position Status: Full-time Regular (37.5 hours)


Training Details:

  • Training is mandatory and non-negotiable                            
  • Training Duration:  5 weeks
  • Training Schedule: August 10th (Monday – Friday: 8 am to 4 pm)
    Shifts after Training:
  • Candidates must be flexible to work Monday through Sunday from 8:00 A.M. to 12:00 A.M.



Location(s):  Canada : Ontario : Ottawa

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.



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