Title:  Regional Administrative Specialist - Ottawa

Requisition ID: 226406

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Regional Administrative Specialist, you will be responsible for providing administrative and operational support to assist Financial Advisors and Portfolio Managers in maintaining high standards of service for all MD clients. 

Is this role right for you? In this role you will:

• Be accountable for the preparation and processing of client documentation and inputting transaction requests as directed by Advisors and Portfolio managers 
  Work with Advisors, as well as a larger regional team of Administrators 
  Be responsible for maintaining the currency and accuracy of the client contact database, ensuring all applicable information and notes are recorded correctly 
  Play an important role in booking and preparing files for client meetings, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services 
  Maintain a follow-up system for inquiries and issues, ensuring expeditious resolution based on MD specified service standards 
  Support and participate in the research and resolution of a variety of client concerns as well as contributing to special projects, as required 
  Ensure that monthly compliance-related tasks, such as compliance reporting logs and following up on non-compliant paperwork, are completed efficiently 
  Liaise with Accountants and third parties to provide tax documents or statements as requested 
  Perform general office duties, including reception coverage, when required 
   

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• College diploma in business, commerce or equivalent
  Demonstrated knowledge of the financial services industry and rules regarding estates, trusts, RESPs, RDSPs, FHSAs RRSPs/RRIFs, TFSAs, non-registered investments, and applicable tax-related issues 
  Proficiency with Microsoft Office Suite 
  Working knowledge of CRM2 
  Canadian Securities Course (CSC) & Conduct and Practice Handbook (CPH) are considered assets
  A dedication to client service
  Strong organizational skills
  Strong attention to detail and follow-through skills
  Excellent verbal and written communication skills
  Initiative and are resourceful
  An ability to work independently or effectively within a team
  An ability to manage multiple priorities in a fast- paced environment
  An ability to effectively manage change
  A focus on achieving results  

Location(s):  Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.