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Title:  Digital Administrator - Remote





Requisition ID: 147200


Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Reporting to the Sales Development Strategy Lead, as the Digital Administrator, you will be accountable for the back-end processes, managing the housing and structure of content and ensuring optimal performance of the platform. You will also be responsible for training and supporting new users of the platform including advisors and the Regional Management Teams.


This is a remote position. 


How you will contribute: 


  • You will work closely with the Sales Development Leadership to position Brainshark, which is the digital training and coaching platform for client facing employees at MD Financial Management, as the virtual coaching platform, providing support for virtual coaching and training initiatives.
  • You will ensure education and training curriculums are structured optimally on the platform for delivery to the field.
  • You will support various content creators and authors with presentation scripting and video creation, ensuring equal weight is given to both French and English content.
  • You will act as the overall administrator of the platform:
    • liaising with MD’s IT onboarding team to ensure Brainshark users are up to date, adding and removing users as applicable and reporting on any unusual activity
    • creating and managing groups and folders
    • troubleshooting user problems
    • performing semi-annual bulk uploads of users and groups
    • investigating opportunities to improve the process or functionality
    • making sure all links to Brainshark from other internal platforms are current and active
    • archiving older content
    • managing automated email messaging for new and existing users
    • assisting in the development of measures to monitor effectiveness of resources and processes and track against business results
    • participating in design sprints to update and refresh landing pages and keep pace with changes in digital engagement
    • act as MD’s liaison to the Brainshark Support Group.
  • You will maintain the Brainshark Admin handbook.


What MD Expects of You:

  • A commitment to an exceptional client experience - regularly seeking new and innovative ways to meet and exceed client expectations.
  • An eye for detail – understanding that it’s often the small things that can make the biggest difference while also offering the greatest opportunity for improvement.
  • The ability to work independently and as part of a broader team, always seeking out new ways to collaborate and contribute.
  • You embrace change – an ability to thrive in a diverse environment of ever-changing priorities where ambiguity, multi-tasking and tight deadlines are the norm.
  • A desire to learn –not only to further your knowledge of the Brainshark platform but seek broader knowledge will enable you to identify of new opportunities and contribute to the achievement of business objectives.
  • Confidence – in yourself, in your team and in the support and service you provide.


What you Need

  • Post-secondary education
  • Technical aptitude with experience in managing digital projects


Bilingualism (English/French)


Why MD?

  • We are big proponents of life-work integration and provide the flexibility and tools to achieve such.
  • We believe an inclusive and diverse work environment makes for happy and productive employees.
  • We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families.
  • We know that financial security is important to you and we’re here to help – competitive salaries and incentive programs, a defined contribution pension plan and an employee share option purchase program.
  • We realize time away to recharge is a non-negotiable – we offer a generous paid time off program in which the benefits increase along with your tenure with MD. Our team environment ensures you’re able to take time off without worrying about your internal clients.
  • We understand that cost-effective banking solutions mean more money in your pocket – through our partnership with Scotia, we offer a variety of preferred banking, credit card, mortgage and home/auto insurance options and discounts.
  • We love discounts.  Through the WorkPerks program, as an employee of MD you’ll have access to thousands of discounts with various vendors across Canada.




Location(s):  Canada : Ontario : Ottawa || Canada : Ontario : Toronto


Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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