Scotiabank

Senior Manager Self Service Banking

Toronto, Ontario, Canada

POSITION SUMMARY:

This position will be responsible for the Internet Banking retail delivery channels in International, with primary emphasis on the LATAM region and project management. You will responsible for working with a project team to ensure that all assigned projects are thoroughly, accurately and timely completed while at the same time providing a valuable and consistent experience for the customer. These activities may include detailed documentation of requirements for systems changes, detailed review and documentation of process work flows, instructions to users (i.e., manual updates, job aids, circulars, etc.), partnering with Development to ensure system requirements are realized, assisting with implementation, assisting with testing requirements and transition to the maintenance function. You will also interact with management within service, product, development, research and review and delivery areas in the execution of projects. You will provide a high level of professional service to customers (both internal and external) consistent with ScotiaService standards and procedures and contribute to the overall banking channel strategy for the region, ensuring existing and future customer needs are satisfied in a profitable and competitive manner.

Key accountabilities for this role:

• Leading the investigation, development, and support of channel initiatives;
  

  
  

• Evaluating new business opportunities and develop 'go/no go' recommendations which consider the 'fit ' of the opportunity with the Bank's current market position relative to strategic goals, business risk, and profit potential;
  

  
  

• Formulating strategies for channel services by staying abreast of international financial services' trends and by maintaining an up-to-date competitive intelligence program;
  

  
  

• Directing and managing the project development process for cross functional projects, ensuring the results reflect the original strategies and objectives. This may involve rapid prototyping, with requirements and solutions developed on an interactive basis that provide interim deliverables until a final production solution is completed. This also involves planning, preparing business case proposals, identifying and scheduling the appropriate resources, developing detailed project plans, implementation strategies, processes and documentation;
  

  
  

• Developing concept definitions and requirements documents for new service features and enhancements;
  

  
  

• Managing and supervising project staff by setting performance expectations, monitoring performance, providing feedback (as required) for the preparation of performance appraisals. Providing counsel and coaching as needed.
  

  
  
  

QUALIFICATIONS:

• Up to date knowledge of Retail and Commercial financial services offered by the International Bank; rapidly changing technologies; existing and emerging competitors and the presence of retail and commercial electronic delivery and internet-based solutions in all geographies in which the Bank operates;
  

  
  

• Previous experience managing electronic delivery channels, in particular Internet Banking, in either a channel or project management capacity;
  

  
  

• Excellent analytical skills. Innovative, creative, highly motivated and results-oriented in order to apply his/her knowledge to resolve complex business problems that are multi-dimensional and often unstructured and without precedent;
  

  
  

• Sound project management skills with an excellent understanding of current IT/IS practices;
  

  
  

• Solid influencing skills, with demonstrated change agent capability;
  

  
  

• Strong interpersonal and communication skills for interacting with international offices with varying cross cultural and language differences;
  

  
  

• Overt team based approach;
  

  
  

• A recognized degree in business or a related discipline, along with 6 - 8 years of practical experience is required;
  

  
  

• Strong project skills and knowledge of online financial services;
  

  
  

• Experience managing small to medium projects or equivalent;
  

  
  

• Spanish language skills would be an asset but not a requirement.
  

  
  
  

As Canada's most international bank, Scotiabank operates as one team, locally and globally. Our dynamic International Banking division encompasses Scotiabank’s retail and commercial banking operations in more than 40 countries outside Canada an international presence unmatched by our competitors. Our branches, representative offices, subsidiaries and affiliates provide a full range of financial services to customers across the Caribbean and Central America, Mexico, Latin America and Asia.

The Scotiabank Group is an equal opportunity employer and welcomes applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.